Yes ! We take care to control that all the rugs are repaired and cleaned if it needed. We never ship a rug without being 100% sure he is in a good state. That process take approximately from 2 until 7 business days. If the rug don’t need reparation, it will be send of course more quickly.
We offer free worldwide shipping on all our products.
Wholesale purchase, we need to discuss together about the shipping cost.
All shipments destined outside of Morocco can import taxes and duty fees. International delivery costs don’t include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. We are not responsible for any actions taken by customs on your package during delivery.
1) Option ‘door to door’ : Our company use DHL express, FedEx or UPS ChronoPost.
This concern only the wholesale package ‘more or close’ than 100kg:
2) Option ‘air freight’: This is only for our wholesale costumers, who ordered many rugs, more than 5 rugs for example. The difference is that when your package arrived in your destination, they will call you and you will have to pick your package up to the nearest airport from where you live.
Please read this article for more details : https://www.shippo.co.uk/tips-and-tricks/how-to-ship-internationally-methods/#Air%20Freight
3) Option transport by a truck (if you live in Europe) from Marrakech until your destination. Cost between 3 $ to 4 $ pro Kilo. With these option, you dont have to pay taxes as the driver pay already all the taxes.
The best way will usually be the least expensive, but not always. As with all of our products, we try to give you the best value for money in shipment. We look at all the factors involved– the value of the order, where it’s going, how it will be packed– and then we give you the best advise for your mode in terms of economy, delivery time, and the risk of loss or damage.
Once the products are shipped directly from Marrakech, it may take 5-8 business days to reach you, depending of course of your location. We try everytime to make our best and work hard to get these beauties as soon as possible into your homes. As soon as we ship it, you will get a confirmation email with your tracking number, so you can keep track of your order’s location.
We accept Paypal payment, Western Union, Credit card (Visa, MasterCard, American Express), or Bank transfer.
We only accept return if the items is damaged or if you see something not conform as what was shown in the initial picture. You have 14 days to return it. After this delay of 14 days, we don’t accept return. We do not accept return if the rug have small little change of colors perception. Depending of the light or computer screen, it may be sometimes look darker or lighter but we do our best to show you the rug with the most realistic color possible. If you let your rug on the sun for a few hours, you will also see that the color will be a bit lighter. Keep in mind that vintage items have irregularities.
Feel free to contact us if you have any concerns or if you need more pictures or video to make you feel safer before the purchase.
All your personal information is 100% protected and secure.
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The rug should be shaken outside, at least once a week, until all dirt has been removed. If shaking the rug outside is impractical it can be vacuumed, preferably with a hand held vacuum, slowly from side-to-side so as not to damage the fibres. Shaking and vacuuming on a regular basis should be sufficient to keep the rug clean during normal use.
Yes generally, there is some taxes to pay depending the rules of each country.