Frequently Asked Questions

For orders within the United States, shipping typically takes 3-7 business days, depending on your location and the efficiency of your local postal service.

Yes, we offer international shipping to most countries. Shipping times vary based on destination, but we aim to deliver your purchase within 6-15 business days.

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please note that customers are responsible for return shipping costs unless the item is defective or not as described.

Yes, if you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the item you want. Please note that exchange availability is subject to our current stock levels. --- *

To care for your rug, we recommend Vacuuming from both sides regularly with a brushless attachment. For spills, blot immediately with a clean, white cloth. For stains, use a little bit of water with a mild detergent such as a dishwashing soap or a normal laundry soap. Time to time, if this is practical, let your rug air out for few hours in the sun. UV radiation is a natural microbe killer. Professional rug cleaning every 5 years.